The trial version of our software installed on your computer can normally be converted automatically into the full version with all functionality unlocked.
Our licensing servers once notified of your purchase automatically sends you a Pass-Key. When you enter the pass-key and hit activate the rest is normally fully automatic.
There are a few occasions when this does not work which are usually caused by your computer being configured in such a way that it will not allow two way communications between your computer and our licensing servers. When this happens you will get a "server unavailable notice". This is usually caused by your firewall or virus software blocking our licensing server attempts to communicate with our software on your computer.
As a backup, our licensing servers send failed licensing attempt notices to our support staff (real people) who will then contact you within our normal business hours and do a manual phone/email activation. The solution is for us to do a two step email/phone manual activation.
IF YOU DO NOT HEAR FROM US WITHIN 2 BUSINESS DAYS PLEASE CALL US AT 604-288-2573 (M-F 9-5 Vancouver, BC Time) OR SEND US AN EMAIL INFO@CBNSYSTEM.COM
Start your demo software then You will need to go to help>licensing>email/phone activation tab and send us the 16 digit unlock code that you see. We can then manually go into our servers and generate the unlocker code and send it to you. The "unlocker code" will generate an "activation request code" which you will also need to send then we can time load a new "activation code" and send it to you. IMPORTANT: Allowable digits are 0-9, A to F (inclusive) only.